CapMetro has announced a series of updates and long-term strategies aimed at improving public transportation in Central Texas. The organization is introducing new Bikeshare stations across the city through early 2026, which will increase access to first- and last-mile connections for more neighborhoods.
To streamline fare payments, CapMetro has integrated its Umo app with the Transit app, allowing riders to pay fares directly while planning their trips. This integration is intended to make the payment process more convenient for customers.
Construction on the North Burnet/Uptown Station is set to begin in November 2025, following recent site preparation. The station will include double-length platforms, pedestrian and bike pathways, bus connections, and approximately 200 shared parking spaces. It is expected to become the second-busiest Red Line station once operational and serve as a gateway to Uptown ATX.
CapMetro’s new Customer Experience Hub focuses on three main areas: frequency and reliability of service, rules and fares enforcement, and improvements to transit phone apps. According to CapMetro, customer satisfaction with their services stands at 69%, with a 74% satisfaction rating for courteous operators. The agency encourages customers to review these results and provide feedback.
As part of its Strategic Plan 2030, CapMetro is moving from short-term annual goals toward five-year objectives. This shift aims to foster collaboration with city partners and improve resource allocation based on measurable outcomes. Eighteen action items have been identified within this plan, including enhancements in security measures and digital transformation initiatives.
The Transit Plan 2035 was approved by CapMetro’s Board on October 20, 2025 after rider review. Implementation of this plan will occur over several years.
In addition to these changes, CapMetro fully launched its new Transit Police department in 2025 and marked its 40th anniversary of service. The organization states that all upgrades are driven by the goal of improving daily experiences for riders.
“CapMetro has been listening to you, the customers, and is taking the initiative to improve overall service satisfaction and provide a high-quality customer experience,” according to CapMetro’s announcement.
“With a keen focus on both incremental and transformational change, CapMetro is positioning itself as a responsive civic partner,” said the agency in its statement.
“Every upgrade, station and policy stems from one goal: improving your daily CapMetro experience,” the statement added.
